Refund policy

• If you happen to receive defective teaware, you can raise returns and replacement queries by sending an email to social.oldharbortea@gmail.com  within 30 days of the purchase. Be sure to attach an image of the item received so we can evaluate its condition.

 

• If you happen to receive a damaged teaware or gift box, you can raise returns and replacement queries by sending an email to social.oldharbortea@gmail.com within 10 days of receiving your order. Be sure to attach an image of the item received so we can evaluate its condition.

 

• Also, please ensure the product is unused and in its original condition.If you receive your package in damaged or broken condition, please send us the images of the damaged carton within 24hrs of delivery and mention the same while acknowledging the delivery with the courier partner.

 

• Products acknowledged as ‘damaged’ or ‘defective’ will be reverse picked by us. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly.