Refund policy

Thank you for shopping with us!

At Old Harbor, we take great pride in the quality of our tea and coffee products. Due to the perishable nature of our items, we offer  replacements or credit notes under specific conditions outlined below.

1. Eligibility for Credit or Replacements

We only offer refunds or replacements if:

• The product delivered is damaged, expired, or incorrect.

• You receive the wrong product or quantity.

• The product is lost in transit or does not arrive.

2. Non-Refundable Items

Due to hygiene and safety reasons, we do not accept returns or offer refunds for:

• Opened or used products

• Products ordered by mistake

• Taste preference or personal dislike

• Delay in delivery due to reasons beyond our control (natural disasters, courier delays, etc.)

3. How to Request a Replacement

To be eligible for a refund or replacement, please:

• Contact us within 48 hours of delivery

• Share your order number, clear images of the product and packaging, and a brief description of the issue

• Email us at: customercare@oldharbourtea.com

4. Return Process

• Once your request is reviewed and approved, credit note (if applicable) will be processed within 5–7 business days.
  

5. Shipping Costs

If the refund is approved due to our error (damaged/wrong product), we will cover the return shipping cost or send a free replacement.