FAQ's

 

WHAT ARE THE SHIPPING CHARGES?

• THE SHIPPING CARGES ARE Rs 50/- PER ORDER IRRESPECTIVE OF THE WEIGHT APPLICABLE PAN INDIA

IS CASH ON DELIVERY AVAILABLE?

• WE HAVE TEMPORARILY DISABLED COD SERVICES

CAN I SERVE YOUR TEA AT MY RESTAURANT/CAFÉ/BAR/HOTEL/SPA?

• YES, WE WOULD BE MORE THAN HAPPY TO DO SO

DO I RECEIVE AN INVOICE/GST INVOICE FOR MY ORDER?

• YOU WILL RECEIVE A DIGITAL INVOICE VIA EMAIL AND A HARD COPY OF THE INVOICE ALONG WITH YOUR ORDER.
• YES, YOU CAN RECEIVE A GST INVOICE.ADD YOUR COMPANY DETAILS ON CHECKOUT.

DO YOU HAVE ANY RETAIL STORES?

• WE HAVE RETAIL STORES IN :
• VILE PARLE (E), MUMBAI 
• SANJAN, UMBERGAON

HOW SHOULD I STORE MY TEA?

• STORE IN A COOL DRY PLACE

HOW MANY CUPS OF TEA CAN BE MADE FROM 250GM OF OLD HARBOR PREMIUM CTC TEA?

• MORE CUPS PER PACKS.NORMALLY, EVERY CUP OF TEA IS MADE WITH 2.5-3GM OF TEA LEAVES/CUP.HOWEVER, WHILE USING OLD HARBOR TEA YOU WILL NEED ONLY 2GMS OF TEA LEAVES PER CUP WHICH HELPS YOU BREW MORE

WHAT IS THE DIFFERENCEE BETWEEN TEA AND TISANES?

• THE BOTANICAL NAME FOR TEA IS Camellia sinensis. All brews termed as tea should have camellia sinensis in it. Blends which don’t include camellia sinensis are are composed of only herbs, flowers etc are known as infusions or tisa

DO YOU OFFER ANY OTHER PRODUCTS?

YES, APART FROM TEA WE OFFER A WIDE RANGE OF TEA ACCESSORIES TO HELP MAKE TEA TIME BETTER.RANGING FROM TEA WARE MADE OF CERAMIC,BRASS,STAINLESS STEEL INFUSERS & TEA TIDY TO HANDCRAFTED TEA COZIES WHICH SUPPORT LOCAL WOMEN ARTISANS.

WE HAVE ALSO RECENTLY INTRODUCED OLD HARBOR PREMIUM INDIAN COFFEE AS A PRODUCT OFFERING WHICH PANS ACROSS ROASTED COFFEE BEANS, SOUTH INDIAN FILTER COFFEE & FLAVOURED INSTANT COFFEE